Refund Policy

Last updated: May 10, 2024

1. Introduction

At gamezonesinfo, we strive to ensure your complete satisfaction with our products. This Refund Policy outlines our procedures for returns, exchanges, and refunds. By purchasing our products, you agree to the terms of this policy.

We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help. This Refund Policy applies to products purchased directly from gamezonesinfo's official website, our official retail stores, or authorized retailers.

2. Return Eligibility

2.1 Hardware Products

For gaming consoles, controllers, and other hardware accessories, you may return items within 30 days of the delivery date, provided that:

  • The product is in its original condition
  • All original packaging, including boxes, manuals, and accessories, is included
  • You have proof of purchase (order confirmation, receipt, or invoice)
  • The product has not been damaged due to misuse, negligence, or accident

2.2 Physical Media Games

For physical game discs and cartridges, you may return unopened items within 30 days of the delivery date. Once opened, physical media games can only be returned if they are defective or damaged upon receipt.

2.3 Digital Products

For digital products, including downloadable games, downloadable content (DLC), and in-game purchases:

  • Digital products that have not been downloaded or accessed may be eligible for a refund within 14 days of purchase
  • Digital products that have been downloaded or accessed may be eligible for a refund within 48 hours of purchase if they do not function as described or contain technical issues that significantly impair gameplay
  • In-game purchases and virtual currency are generally non-refundable unless required by applicable law

2.4 Pre-ordered Products

For pre-ordered products:

  • You may cancel a pre-order and receive a full refund at any time before the product is released
  • After release, standard return policies apply

2.5 Subscription Services

For subscription services:

  • You may cancel a subscription and receive a prorated refund for the unused portion of your subscription period
  • Trial periods that convert to paid subscriptions can be canceled during the trial period without charge

3. Conditions for Refund

3.1 Defective Products

If a product is defective upon receipt or becomes defective during the warranty period, you may be eligible for a replacement, repair, or refund. Please refer to our warranty terms for specific coverage details.

3.2 Incorrect or Missing Items

If you receive incorrect or missing items, please contact our customer service within 7 days of delivery. We will arrange for a replacement or refund at our discretion.

3.3 Change of Mind

Returns based on a change of mind are accepted within 30 days for hardware products and unopened physical media, provided they meet the eligibility criteria outlined in Section 2.

3.4 Special Promotions

Products purchased as part of a special promotion or bundle may have different return conditions. These will be clearly communicated at the time of purchase.

4. Refund Process

4.1 Initiating a Return

To initiate a return or refund request:

  1. Visit our Contact Page or email returns@gamezonesinfo.com
  2. Provide your order number, the item(s) you wish to return, and the reason for the return
  3. Our customer service team will review your request and provide instructions for the return process
  4. For online purchases, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions
  5. For in-store purchases, please return to the original store of purchase with your receipt

4.2 Return Shipping

For returns due to:

  • Defective products, incorrect items, or our error: gamezonesinfo will cover the return shipping costs
  • Change of mind or customer preference: The customer is responsible for return shipping costs

All returns should be sent in secure packaging to prevent damage during transit. We recommend using a trackable shipping method.

4.3 Inspection Process

Upon receiving your returned item:

  • We will inspect the product to ensure it meets the return eligibility criteria
  • Inspection typically takes 2-3 business days from receipt of the returned item
  • You will be notified of the inspection results and refund status

5. Refund Processing Times

5.1 Refund Methods

Refunds will be issued using the original payment method:

  • Credit/Debit Card: Refund to the original card
  • PayPal: Refund to the PayPal account
  • Bank Transfer: Refund to the original bank account
  • Store Credit: Option available if original payment method is no longer available

5.2 Processing Timeframes

Once your return has been approved:

  • Refund initiation: 1-2 business days after approval
  • Credit/Debit Card: 5-10 business days for the amount to appear in your account (depending on your card issuer)
  • PayPal: 1-3 business days
  • Bank Transfer: 3-7 business days
  • Store Credit: Immediate upon approval

6. Exchanges

If you wish to exchange a product rather than request a refund:

  • The same eligibility criteria and timeframes apply as for returns
  • For size or color exchanges (where applicable): We will ship the replacement item once we receive and inspect the original item
  • For exchanges of defective products: We may ship a replacement immediately before receiving the defective item, subject to verification

If the exchange item has a different price:

  • If the new item costs more, you will need to pay the price difference
  • If the new item costs less, we will refund the difference using your original payment method

7. Exceptions and Non-Refundable Items

The following items are generally non-refundable unless they are defective or as required by applicable law:

  • Personalized or custom-configured products
  • Downloadable software, games, or digital content that has been accessed or downloaded
  • Gift cards and promotional codes (except where required by law)
  • In-game purchases and virtual currency
  • Products with broken seals on software or games (unless defective)
  • Products purchased as part of a bundle, if the bundle has been separated
  • Products that have been damaged due to misuse, negligence, or accident

8. Special Circumstances

8.1 Extended Holiday Return Period

During the holiday season (November 15 - December 31), products purchased as gifts may have an extended return period until January 31 of the following year, provided they meet all other eligibility criteria.

8.2 Pre-Launch and Limited Edition Products

Pre-launch and limited edition products may have special return conditions that will be clearly communicated at the time of purchase.

8.3 Promotional and Sale Items

Items purchased during promotions or sales are subject to the same return policy unless otherwise specified in the promotion terms.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. In the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason, subject to certain exceptions (including sealed software or digital content where the seal/download has been broken/initiated).

If any provision of this policy conflicts with applicable consumer protection laws, such laws shall prevail.

10. Warranty Claims

This Refund Policy is separate from our product warranty. If you are experiencing issues with a product outside the return period but within the warranty period, please refer to our warranty terms or contact our customer service for assistance.

Warranty claims are handled through a separate process that may involve repair, replacement, or refund, depending on the nature of the issue and the specific warranty terms.

11. Contact Information for Refund Requests

For any questions or to initiate a refund request, please contact us through one of the following methods:

  • Email: returns@gamezonesinfo.com
  • Phone: +445132888838 (Monday-Friday, 9:00 AM - 5:00 PM CET)
  • Mail: gamezonesinfo Returns Department, 1 Campbell Loaf, South Louisfort, BD23 3EU, Poland
  • Online: Through our Contact Form on our website

When contacting us, please have your order number, proof of purchase, and product details ready to expedite your request.

12. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

The version of the policy in effect at the time of your purchase will apply to your transaction.

13. How to Submit a Refund Request

To make the refund process as smooth as possible, please follow these steps:

  1. Prepare Information: Gather your order number, purchase date, and product details
  2. Contact Customer Service: Reach out through one of the methods listed in Section 11
  3. Complete Return Form: Fill out the return form you will receive after your initial contact
  4. Package Your Return: Carefully pack the item(s) in their original packaging if possible
  5. Ship the Return: Send the package to the address provided, including the RMA number
  6. Track Refund Status: You can check the status of your refund by contacting customer service

For in-store purchases, simply bring the item(s), original receipt, and the payment method used for the purchase to the store where you made your purchase.